The kitchen, properly
Oven stripped and the door glass split where the model allows, extractor filters degreased, fridge defrosted and left open. The kitchen is where inventory clerks look first and where most re-cleans are ordered.
Insured · 48-hour re-clean if the inventory clerk disagrees
Not everything on that list is yours to pay for.
Move-out cleaning for tenants and letting agents. Tell us what the place looks like and we will tell you which parts are a cleaning job, which are wear and tear your landlord cannot deduct for, and which need a repair we would be wrong to charge you to clean around.
- Move-outs cleaned
1,400+
Move-outs cleaned
- Re-clean window
48h
Re-clean window
- Jobs that needed one last year
3.1%
Jobs that needed one last year
What's actually yours
Three piles, not one bill.
Every end-of-tenancy quote you will get prices the whole list. Tick what the place looks like and we will split it — because the fastest way to lose a deposit argument is to pay to fix things that were never chargeable.
2 things we clean. 2 are not ours to bill you for.
1 item is normal wear and tear, which a landlord generally cannot deduct for at all, and 1 needs a repair rather than a clean, and we would be taking your money for nothing.
Split my listQuote by return, fixed before we start.
Ours
2A clean fixes these, and this is the part you are paying us for.
- Baked-on oven and hob
- Limescale on taps and screens
Not chargeable
1Ordinary deterioration from living somewhere. A landlord generally cannot deduct for these at all, so nobody should be cleaning or charging for them.
- Carpet worn thin in the hallway
Not a clean
1Real and chargeable, but a clean will not touch it. You need a trade, and we would be taking your money to scrub around the problem.
- Cracked tile or chipped worktop
Deposit rules are state law and your tenancy agreement can vary them, so treat this as a starting position rather than a ruling. If your landlord disagrees, the inventory and the check-in report are what settle it.
The clean
What we actually do on the day
Limescale, not just surfaces
Screens, taps and tile grout descaled rather than wiped. A bathroom that looks clean and feels chalky is the one that gets flagged.
We work an empty property
Everything out first, including the things in the loft and under the stairs. We cannot clean a carpet through a pile of boxes, and a half-emptied flat is how a clean gets failed.
Photographed before we leave
Room-by-room photographs with a timestamp, sent to you the same evening. If the agent claims something a week later, you have the state of the property on the day you handed the keys back.
Prices
By the property, fixed before we start
Priced on bedrooms and bathrooms, not on hours, so a filthy flat and a tidy one of the same size cost the same. You are not penalised for how the last year went.
Studio
$180
One bathroom
1 bedroom
$225
One bathroom
2 bedrooms
$290
One or two bathrooms
3+ bedrooms
From $360
Quoted after photos
Add to any clean
- Carpet extraction, per room — $45
- Interior windows and sills — $40
- Balcony or patio — $35
- Same-week slot when your date moves — no charge
We do not quote for repairs, and we will not add a line for something we have already told you is wear and tear. If that makes our quote look thinner than the one next to it, compare what is on both.
They took two things off the quote and told me the hallway carpet was wear and tear. My agent tried for it anyway; I forwarded the note they had already written and it was dropped.
The photo set on the evening of the clean has ended more disputes than anything else we have tried. I stopped arguing with tenants about kitchens two years ago.
The guarantee
Re-cleaned within 48 hours, or you have not paid for it
If the clerk flags a cleaning item, we come back
Free, inside 48 hours, for anything on our own list. That is the part we control and the part we stand behind.
We will not re-clean wear and tear
Because it will not help you. If a deduction is proposed for something we classified as wear, we will put that in writing for you to hand to the agent instead.
Written statement for disputes
A plain description of what we cleaned and what condition it was left in, free, whether or not you use us again.
Send us the list you are worried about.
We will tell you what is ours, what is wear and tear, and what needs someone else — before you book anything.